How to Provide Excellent Guest Accommodation

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About this course

This course will teach you what guests today expect when they book into accommodation, how you can meet their needs and ensure that they have a happy stay and leave only positive reviews.

Topics include guest room design, the role of housekeeping, maintaining spotless accommodation, implementing a housekeeping plan, customer experience, dealing with common customer complaints, the importance of empathy and staff training.

Each lesson will ask thought-provoking questions to enable you to create a personalised Action Plan after completion of the course.