Service Excellence for Tourism Transportation

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About this course

Have you ever asked yourself how a passenger feels when using your transportation service? 

Do they feel welcome? Do they feel safe? Do they feel happy?

There is so much more to providing a transportation service than just the driving of the vehicle. Passengers expect great customer service.

In this course we will look at the different aspects of customer service, particularly the soft skills that are needed such as communication, problem solving, empathy and friendliness – and why they are so important.