How to Provide Excellent Guest Accommodation

This course will teach you what guests today expect when they book into accommodation, how you can meet their needs and ensure that they have a happy stay and leave only positive reviews.

Topics include guest room design, the role of housekeeping, maintaining spotless accommodation, implementing a housekeeping plan, customer experience, dealing with common customer complaints, the importance of empathy and staff training.

Each lesson will ask thought-provoking questions to enable you to create a personalised Action Plan after completion of the course.